About Us

Delivering exceptional service with passion, expertise, and a commitment to solving your home maintenance needs.
About Us

Meet Our Founder: Ernie Cruz

Ernie Cruz brings 20+ years of hands-on experience in plumbing and HVAC, serving both residential and commercial customers with skill, integrity, and attention to detail. As a licensed contractor in plumbing and HVAC, a licensed Journeyman Plumber, and a licensed Journeyman HVAC technician, Ernie has the expertise to handle everything from routine repairs to complete system replacements.

With extensive experience in repairs, remodels, and system upgrades, Ernie specializes in solving problems other contractors may miss. From kitchen and bathroom plumbing to water heaters, furnaces, air conditioners, and full HVAC system troubleshooting, customers trust his knowledge, professionalism, and honest recommendations.

Ernie founded the company with a simple mission:
Provide dependable, high-quality service that homeowners and businesses can trust.When you choose our company, you’re not just hiring a contractor — you’re working with a seasoned professional who takes pride in craftsmanship, clear communication, and customer satisfaction.

About Us

Our Vision

To be the most trusted plumbing and HVAC company in Idaho Falls, known for unmatched quality, integrity, and customer care. We aim to set the standard in our industry by continually improving our skills, investing in our team, and providing solutions that keep homes and businesses comfortable, safe, and efficient.

Licensed, Bonded, & Insured

Helping people solve their home repair needs is especially easy as Ernie offers a two-for-one option to homeowners by being able to address both plumbing and HVAC needs in one visit. Imagine the time and money saved by only having to schedule a service call with one company?

Idaho Furnace and Plumbing Source has solutions for heating, cooling, water heaters, water softeners, and other plumbing needs. From unclogging drains up to 100 feet to full plumbing remodels, Ernie provides expert options and efficient work.

Team

Our Team

Dedicated professionals committed to your comfort.
Cindy
Customer Care & Scheduling Specialist
Cindy is often the first friendly voice customers hear when they call our office. As our Customer Care and Scheduling Specialist, she plays a key role in keeping our day-to-day operations running smoothly while ensuring every customer feels heard, respected, and taken care of.
Cory
Lead Plumbing Installer
Cory is our Lead Plumbing Installer, recognized for high-quality workmanship, strong leadership, and a commitment to doing every job right. With extensive experience in residential plumbing installations, Cory specializes in new construction, system replacements, and complex plumbing projects that require precision and expertise.
David
Lead Plumber
David is our experienced Lead Plumber, bringing years of hands-on plumbing expertise to every job. Known for his problem-solving skills and attention to detail, he ensures that every repair, installation, or remodel is completed efficiently and to the highest standards.
Freddy
Lead HVAC Installer
Freddy is one of our Lead HVAC Installers, known for precision workmanship, strong leadership, and consistent quality in every installation. With extensive hands-on experience installing furnaces, air conditioners, heat pumps, and complete comfort systems, Freddy ensures every system is installed correctly, safely, and built to perform long-term.
Jackson
Plumbing & HVAC Apprentice
Jackson is a Plumbing and HVAC Apprentice who brings enthusiasm, a strong work ethic, and a willingness to learn to every job. Working closely with our experienced technicians, he is developing hands-on skills in installations, repairs, and maintenance across both plumbing and HVAC systems.
Luis
Plumbing & HVAC Apprentice / Warehouse Manager
Luis wears two important hats on our team—as a Plumbing and HVAC Apprentice and as our Warehouse Manager. On the technical side, he’s building hands-on experience in plumbing and HVAC systems, learning from our experienced technicians while assisting on installations, repairs, and maintenance projects.
Lynn
Co-Founder & Accounting Specialist
Lynn is one of the founders of the company and serves as our Accounting Specialist, playing a vital role in both the foundation and continued success of the business. With a strong background in financial management and business operations, Lynn helps ensure the company runs smoothly behind the scenes while supporting the team and customers alike.
Mike
Plumbing & HVAC Installation and Service Technician
Mike is a skilled Plumbing and HVAC Installation and Service Technician known for quality workmanship, attention to detail, and dependable service. With experience in both plumbing and HVAC systems, Mike handles everything from new system installations to complex repairs and routine maintenance with precision and care.
Morgan
Lead HVAC Service Technician
Morgan is our Lead HVAC Service Technician with a reputation for reliability, technical expertise, and outstanding customer care. With years of hands-on experience in residential and light commercial heating and cooling systems, he specializes in diagnosing complex issues, performing precision repairs, and ensuring systems operate at peak efficiency.
Tristen
Plumbing & HVAC Apprentice
Tristen is a Plumbing and HVAC Apprentice who brings energy, dedication, and a strong willingness to learn to every job. He works closely with our experienced technicians and installers to build his skills while helping ensure each project is completed with quality and care.
Tyler
Plumbing & HVAC Apprentice
Tyler is a Plumbing and HVAC Apprentice who brings a strong work ethic, positive attitude, and commitment to learning to every job. As he develops his skills in both plumbing and HVAC systems, Tyler works closely with our senior technicians and installers to ensure every project meets our standards for quality and professionalism.
Zane
Comfort Advisor
Zane is our Comfort Advisor, dedicated to helping homeowners find the right heating and cooling solutions for their comfort, efficiency, and budget. With a strong understanding of HVAC systems and home comfort design, Zane works closely with customers to evaluate their needs and recommend options that deliver long-term value.

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Your Home is Our Office

Capturing the moments of teamwork, collaboration, and dedication behind our service

Frequently Asked Questions

Are your technicians licensed and insured?

Yes, all of our plumbers and HVAC technicians are fully licensed, bonded, and insured. You can trust our experienced team to deliver professional service backed by proven expertise.

Do you provide upfront pricing?

Yes, we believe in honesty and transparency. We explain all recommended work and provide clear pricing before service begins so you know exactly what to expect.

Do you offer financing?

Yes, we provide financing options, including $0-down plans, to make major repairs and installations more affordable for homeowners and businesses.

What plumbing services do you provide?

Our plumbing services include water heater installation, repair, and maintenance, tankless water heaters, water softeners, sump pumps, water main lines, backflow prevention, sewer and drain solutions, and remodel plumbing.

Do you offer 24/7 emergency service?

Yes. We provide 24/7 emergency service — our technicians are available around the clock for urgent heating and plumbing issues. For immediate assistance call (208) 268-0997.

What areas do you serve?

We provide HVAC and plumbing services in Idaho Falls, Ammon, Rigby, Rexburg, Shelley, Blackfoot, and surrounding East Idaho communities.

Can you maintain my water heater?

Yes, we provide full water heater maintenance for both traditional and tankless models to keep your system safe, efficient, and long-lasting.

What plumbing services do you offer related to water heaters?

We provide full water heater services including installation, maintenance, and repair for dependable hot water.

How can I avoid unexpected water heater breakdowns?

Annual maintenance and early repairs help prevent sudden failures and extend system life.

When should I schedule water heater service?

Scheduling service before problems arise—or at the first sign of trouble—helps avoid emergencies and water damage.

What are common signs my water heater needs repair?

Inconsistent hot water, unusual noises, discolored water, or visible leaks can all indicate a water heater issue.

Should I turn off my water heater if there’s a problem?

If you notice leaking, overheating, or electrical issues, turning off the system can help prevent further damage until a technician arrives.

Do you offer emergency water heater repair?

Yes. Emergency water heater repair services are available when hot water loss or leaks happen unexpectedly.

Is it better to repair or replace a failing water heater?

The decision depends on age, repair costs, and overall condition. A technician can help you determine the most practical option.

How do I know if I need a new water heater?

If your water heater is more than 10–15 years old, isn’t producing consistent hot water, or shows signs of leaking or corrosion, replacement may be the safest and most reliable option.

How long does water heater installation take?

Most water heater installations can be completed in a few hours, though switching system types or making plumbing upgrades may take longer.

What size water heater is right for my home?

The right size depends on household size, water usage habits, and system type. A professional assessment ensures you have enough hot water without wasting energy.

Are tankless water heaters a good option?

Tankless systems provide on-demand hot water and improved efficiency, making them a great option for many homes when properly sized and installed.

How often should my water heater be maintained?

Annual water heater maintenance is recommended to keep the system operating safely and efficiently.

What does water heater maintenance include?

Maintenance may include flushing the tank, checking the anode rod, inspecting connections, and testing safety components.

Can regular maintenance extend the life of my water heater?

Yes. Routine maintenance helps reduce buildup and wear, which can extend the lifespan of your water heater.

Does water heater maintenance help with energy efficiency?

A clean, well-maintained system heats water more efficiently, which can help reduce energy costs over time.

What HVAC services do you offer?

We provide complete heating and cooling services, including furnace and air conditioning installation, repair, and maintenance. Our experienced technicians ensure efficient, reliable performance for your home’s HVAC system year-round.

How can I keep my home warm and energy‑efficient during winter?

Regular furnace maintenance, proper system sizing, and timely repairs all play a role in maintaining comfort and efficiency.

When is the best time to schedule heating service?

Scheduling service before winter arrives helps avoid breakdowns during peak cold weather and ensures your system is ready when you need it.

Can a professional inspection help prevent heating emergencies?

Yes. Preventative inspections can identify potential issues early, reducing the likelihood of unexpected heating failures.

How do I know if I need a new furnace instead of a repair?

If your furnace is over 15–20 years old, needs frequent repairs, or struggles to heat your home evenly, replacement is often the more reliable and cost‑effective option.

How long does furnace installation usually take?

Most furnace installations can be completed in one day, though more complex setups or system upgrades may take a little longer.

What size furnace is right for my home?

Proper sizing depends on your home’s square footage, insulation, and layout. A professional load calculation ensures efficient heating without wasting energy.

Are high‑efficiency furnaces worth it in Idaho winters?

Yes. High‑efficiency furnaces are designed to perform well in cold climates, helping lower energy bills while keeping your home consistently warm.

How often should my furnace be professionally maintained?

Annual furnace maintenance is recommended, ideally before the heating season begins, to ensure safe and efficient operation.

What’s included in a furnace maintenance visit?

Maintenance typically includes inspecting components, cleaning the system, checking airflow, and identifying small issues before they become major problems.

Can regular maintenance really extend the life of my furnace?

Yes. Routine maintenance reduces wear and tear, helping your furnace last longer and operate more reliably.

Does furnace maintenance help lower energy bills?

A well‑maintained furnace runs more efficiently, which can reduce energy usage and help keep heating costs predictable.

What are common signs my furnace needs repair?

Uneven heating, strange noises, frequent cycling, or a sudden increase in energy bills can all indicate a furnace issue.

Should I turn off my furnace if it’s acting up?

If you notice unusual smells, loud noises, or the system won’t start, it’s best to turn it off and call a professional to prevent further damage.

Do you offer emergency furnace repair?

Yes. Emergency repair services are available to restore heat quickly when unexpected breakdowns happen.

Is it better to repair or replace a failing furnace?

This depends on the furnace’s age, repair costs, and efficiency. A technician can help you compare options and choose what makes sense for your home.

How can I keep my home cool and energy-efficient in the summer?

Regular maintenance, proper system sizing, and prompt repairs all help ensure efficient and consistent cooling.

When should I schedule air conditioning service?

Scheduling service before the hottest months helps prevent breakdowns and ensures your system is ready for peak summer demand.

Can preventative maintenance reduce the need for emergency repairs?

Yes. Preventative inspections help catch potential issues early, lowering the chances of unexpected cooling system failures.

How do I know if I need a new air conditioner?

If your AC system is more than 12–15 years old, requires frequent repairs, or struggles to cool your home evenly, replacement may be the most dependable option.

How long does AC installation usually take?

Most air conditioner installations are completed in a single day, depending on system type and whether ductwork modifications are needed.

What size air conditioner is best for my home?

Proper sizing depends on square footage, insulation, layout, and sun exposure. A professional load calculation ensures efficient cooling and consistent comfort.

Are high-efficiency air conditioners worth it?

Yes. High-efficiency AC systems can improve comfort, reduce energy usage, and provide long-term savings during hot summer months.

What are common signs my AC needs repair?

Warm air, weak airflow, unusual noises, short cycling, or rising energy bills can all indicate an AC problem.

Should I turn off my AC if it’s not working properly?

If your system is making loud noises, leaking, or blowing warm air, turning it off can help prevent further damage until a technician arrives.

Do you offer emergency AC repair services?

Yes. Emergency AC repair is available to restore comfort quickly during unexpected breakdowns.

Is it better to repair or replace my air conditioner?

The right choice depends on system age, repair frequency, and efficiency. A technician can help you compare options and make an informed decision.

How often should my air conditioner be serviced?

Annual AC maintenance is recommended, ideally in the spring before peak cooling season begins.

What does an AC maintenance appointment include?

Maintenance typically includes inspecting electrical components, cleaning coils, checking refrigerant levels, and ensuring proper airflow.

Can regular maintenance prevent AC breakdowns?

Yes. Routine maintenance helps identify small issues early and reduces the risk of unexpected system failures during extreme heat.

Does AC maintenance help with energy efficiency?

A well-maintained AC system operates more efficiently, which can help lower energy costs and improve overall performance.

Do you back your work with a guarantee?

Yes, all of our work is backed by warranties and a satisfaction guarantee, giving you peace of mind with every service call.

We Offer Great Financing Options!

$0 Down | 0% Interest | No Monthly Payments

Financing Options